How Naviguard can help reduce your balance medical bill
Naviguard® was created to help reduce the amount you may owe for medical care from out-of-network providers. Our experts will review your case to determine if the provider billed you fairly.
If you were billed too much, our negotiators may contact the provider on your behalf to try to agree on a lower amount. Naviguard does all the negotiating and will keep you updated throughout the process.
NEXT STEPS
Here’s what to expect when working with Naviguard
Create a secure, online account
The Naviguard team will send you an email called Welcome to Naviguard! with instructions on how to make a secure account online. This is the first step to resolving your bill. If you don't hear from a Naviguard advisor within 3 business days after making your account, please contact us.
Tell us about your experience with your provider
After making your Naviguard account, fill out the Tell us your experience questionnaire to help us understand your situation and how we can assist you.
Upload your bill
Upload your bill from the provider to your Naviguard account. This will give us the information we need to work on your case.
Sign 2 forms
Once your advisor has looked at your bill, they’ll email you 2 forms that need your signature:
- Agreement to Negotiate
- HIPPA Release Form
Track your case progress and get a summary of the results
After we get the signed forms, we’ll start negotiating with your provider. Your personal advisor will keep you updated on your case through secure messaging within your online account, so your privacy is protected.
Learn more about Naviguard and how we will help you with your out-of-network bill here.